POSITION SUMMARY: Market Business Service Officers (MBSO) are responsible for shaping the future of service by modernizing our client experience through an elevated standard of care. The Market Business Service Officer (MBSO) will work closely with the Market Management team to lead and supervise all service and business functions across the Market. This includes the management of the Business Service Officers and Service Managers within the Complex. The Market Business Service Officer is responsible for leading and driving the Firm's key strategic initiatives, contributing to a strong complex culture, development of employees, ensuring a high level of client service, and general oversight of operational processes. The MBSO keeps the Market Management tea