This dynamic organisation is dedicated to revolutionizing the way customers interact with their digital platforms. As they embark on an exciting journey to enhance their Digital Customer Experience, they are seeking a talented and driven Agile Business Analyst - Mobile App to work closely with the business and deliver sharp user stories, manage workshops and aid in the delivery of this significant piece of work. This role is pivotal in shaping the future of their digital landscape and ensuring an unparalleled customer experience.
Description
3+ years' of experience as an Agile Business Analyst within the Digital environment
building mobile app solutions, ideally in the travel industry
Flexible and able to adapt to new ways of working
Work according to agile methodologies, and you will be driving requirements for app
Strong understanding and use of modern digital frameworks, including Scrum, Kanban, lean, design thinking, human-centred design, process mapping, flow charting, acceptance testing and others
Proven track record in communicating requirements both verbally and through user stories, with logical and clear acceptance criteria, that are easily understood by developers, testers and stakeholders
Comfortable facilitating workshops, presenting at showcases, leading customer journey walkthroughs and quality reviews with stakeholders of varying seniority
Able to work with a high degree of autonomy and is proactive with initiative and a bias for the customer and how our consultants can best serve them
