Administration of Loan Programs

• Manages the processing of all types of student loans (federal and private)
• Completes the certification for student loan applications
• Downloads and transmits student loan files from ELM and COD for student loan disbursement
• Coordinates with the Business Office and processes loan disbursements electronically
• Sends required disbursement notices to student and parent borrowers
• Serves as liaison between lending institutions, student loan servicers, and the Office of Financial Aid
• Opens Federal Parent PLUS Loan application on the Federal Student Aid website each summer
• Researches and develops new reports/information for students and their parents concerning private loans and outside loans; prepares information for dissemination via email, internet, open houses, etc.
• Reconciles loan funds disbursed with the Business Office
• Troubleshoots loans not disbursed
• Actively resolves loan issues on behalf of students and parents
• Notifies lenders of changes to student eligibility and returns unused portions of checks/funds
• Develops and coordinates the Entrance and Exit Counseling Programs, informing incoming students of entrance counseling requirements, informing separating students and graduating seniors of the exit counseling requirements, and maintaining accurate documentation of the required exit and entrance counseling for each borrower
• Develops and coordinates a process for default prevention
• Act as primary contact for all student loan questions
• Counsel students, both as first-time borrowers and graduates, in accordance with federal regulations

Financial Aid Advising, Processing, and Outreach

• In conjunction with the Director, exercises appropriate professional judgment when appropriate, as described by federal regulations.
• May assist in the review and processing of exceptions to regulatory definitions of dependent/independent student status, modification of financial need through adjustments to information reported on the FAFSA or to the student COA, and appeals for failure to meet or maintain Satisfactory Academic Progress standards.
• Provides outstanding customer service while demonstrating patience and understanding for students and families seeking and/or receiving financial aid.
• Advises students about financial aid eligibility; application procedures; available financial aid programs; educational costs; and financial management strategies, including loans, financing options, and other financial-aid related matters.
• Calculates student award packages utilizing various software programs and federal, state and university resources, including gift aid and self-help aid; maintains compliance with federal and state regulations and the internal policies and procedures of the university, and monitors and verifies information with required documents.
• Performs financial aid and financial literacy presentations on campus.

Other

• Accomplishes other tasks and projects as requested by the Director of Financial Aid.
• Develops and maintains very positive and professional customer service and/or relations within the office/department and with all constituencies to include students, faculty, staff, guests, and employees.
• Demonstrates a positive and professional attitude and treats everyone with dignity and respect.
• Fully supports the "Student's First" value at Lipscomb and routinely goes the extra mile in providing service.
• Performs other duties as assigned.