Job description

Some careers grow faster than others.

If you???re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Contact Centre Business and Remote Channel plays a central role in maintaining our reputation as a leader in banking in Hong Kong. It serves as a vital channel in ensuring successful business development while addressing customers??? different financial needs and delivering quality banking service to our millions of customers through multiple touchpoints including inbound and outbound calling activities, digital channels and platforms. The value of Contact Centre Business and Remote Channel continues to grow as it nurture collaboration and improved financial services provision across a broad range of our business areas.

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We are currently seeking a high calibre professional to join our team as a Assistant Manager, Wealth & Personal Banking - Contact Centre Business and Remote Channel

Principal Responsibilities

Duties

• Handle inbound calls from Premier Customers. Provide quality services and resolve customer???s queries
• Listen to our customers, understand their needs, and recommend appropriate financial services and solutions
• Assist Senior Team Managers in leading and mentoring the agents to enhance their capabilities and professionalism; and empowering the agents to optimize the efficiency of their performance
• Handle disputes and customer complaints or suspected fraud cases as and when required
• Deliver upon quantitative and qualitative key performance indicators, in line with business strategies and regulatory requirements
• Comply with procedures, policies and regulatory requirements to safeguard customers??? and the bank???s interests

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Employee Benefits

• Competitive salary package with quarterly bonus
• Overnight shift allowance/ Transportation allowance
• 5-day work week, but you should have the flexibility to work on shift duties (including overnight, weekend and public holidays)
• 24 days paid annual leave plus additional leave such as marriage, birthday and maternity/ paternity leave
• Medical and dental coverage for you, your spouse and children
• Staff housing loan up to 100% of the valuation or purchase price
• Employee banking services including loans, credit facilities, and credit cards
• Progressive career development opportunities

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Requirements

Requirements

• Proficient in written and spoken English and Chinese, Mandarin is an advantage
• 3+ years??? relevant customer service experience in banking and financial institution environment/ contact center is preferred
• License holder of HKSI 1,7,8 and IIQE 1, 2, 3
• Strong customer service mind-set and high dedication to service excellence. Strong communication and problem-solving skills
• Sound knowledge of Retail Banking and Wealth Management financial products
• Candidate with less experience will be considered for a Senior Wealth & Personal Banking Executive role

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You???ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. We particularly welcome applications from people with disabilities, ethnic minorities and individuals returning to the workplace following a career break or retirement, as these groups are currently underrepresented within the financial services industry.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

CSHK23

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