The Compl Bus Control Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• Providing the oversight on the risk & control framework across Consumer Businesses (1st Line of Defense) through performing testing of controls, surveillance reviews, investigation of complaints and conduct risk management.
• Work with internal in-business control teams and surveillance units on conducting testing and/or surveillance reviews and presenting the results to senior management across Investment, Insurance and Cards & Loans Products.
• Support investigation of complaints and assess sales practice to provide oversight on conduct risk management.
• Support controls related activities from global or second line of defense relating to the Controls Transformation.
• Support the re-engineering of key processes to deliver best in class standardized, streamlined and simplified capabilities across the organization.
• Drive the root cause analysis of issues and formulation of Corrective Actions by businesses which are sustainable and be completed by target dates
• Support the implementation of a framework to assess the quality and consistency of control and monitoring statements on a sustained basis. Work on remediation efforts for improvements to MCA data quality and quality control program, including rationalization and optimization of MCA from a simplification standpoint.
• Work with SMEs and countries to monitor and track embedding Key Automated Application Controls (KAACs), Regulatory Mandatory Addendum (RMA) and Digital Monitoring Tools (DMTs) within MCA.
• Track timely completion of key MCA activities. Support Country Consumer Quarterly Risk Assessments (QRAs) and Annual Risk Assessments (ARAs) related activities.
• Participate in Risk and Controls system design initiatives including UATs and monitoring of key system related issues impacting users.
• Assist in identifying automation opportunities from MCA data via data analytics and work with relevant SMEs to drive the execution of automation for controls and monitoring and embedding them into MCA.

Qualifications:

• 5-8 years of work experience, including control and/or experience on surveillance and complaints investigation
• Ability in partnering across multi-functional organizations to bring about change in a specialize function or capability
• Knowledge of various risks faced by the business and ability to define risk management mechanisms within the organization
• Knowledge of Consumer Operations and Consumer product offering, services, policies, procedures, regulations, systems, and technologies
• High attention to detail and quality
• Demonstrated analytical and problem-solving skills.
• Effective planning and organizational skills
• Proficient in Microsoft Office with an emphasis on MS Excel
• Consistently demonstrates clear and concise written and verbal communication skills
• Proven ability to make sound business decisions
• Experience in creating and implementing processes that result in improved business performance
• Ability to present a compelling case for ideas and initiatives through listening and articulating a convincing point of view

Education:

• Bachelor's/University degree or equivalent experience

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Job Family Group:
Compliance and Control
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Job Family:
Business Control
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Time Type:
Full time
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