Career Center

Position Number: 000767

Department: Enrollment Management (Adm)

Employment Type: Permanent - Full-time

Months Per Year: 12

Essential Duties and Responsibilities:

• Manage daily, weekly, and monthly reports associated with the Office of Financial Aid, involving but not limited to awarding, residency, unusual enrollment, and semester enrollment
• Support the review and processing of daily, weekly, and monthly reports associated with all state funding, involving but not limited to State of North Carolina Grants, Loans, and Scholarships
• Run and monitor ISIR dataload processing and associated federal aid processing activities.
• Analyze and resolve suspense records, discrepancy records, conflicting information, comment codes, and C-flags.
• Process FAFSA corrections and monitor correction results to ensure accurate federal aid eligibility.
• Run and monitor Transfer Monitoring and Financial Aid History (FAH) processes and resolve resulting eligibility issues.
• Research, interpret, and apply federal, state, and institutional financial aid regulations.
• Offer guidance to students, parents, staff, and campus partners regarding financial aid policies and procedures through individual meetings and outreach.
• Support student success by ensuring accurate, compliant, and timely financial aid processing.
• Collaborate with campus and outside partners, including the Registrar's Office, Student Services, Niner Central, University Communications, IT, Graduate School, NCSEAA, CFNC, and other state agencies.

Minimum Experience / Education:

Preferred Education Skills and Experience:

• Experience in a higher education/student services setting, preferred in Financial Aid
• Strong knowledge of federal and state regulations and policies.
• Excellent interpersonal and communication skills, with a demonstrated customer service focus, experience facilitating presentations and events for internal and external audiences.
• Demonstrated exceptional attention to detail in high-volume environments, precision, and accuracy. Ability to critically think and independently problem solve while exercising professional judgement to escalate to management when necessary.
• Banner experience is preferred.

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About The University of North Carolina at Charlotte

UNC Charlotte is North Carolina's urban research institution. Our campus is located in the piedmont of North Carolina, just two hours from the mountains and three hours from the Atlantic Ocean. A large public university with a small college feel, more than 27,200 students consider UNC Charlotte’s 1,000-acre campus their home away from home.

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